In development
Staff & Moderator Performance
See moderator activity, response times, and coverage gaps — identify burnout before it happens and recognize top contributors.
In development
This capability is not available in the dashboard yet. It may ship in a future release.
Visibility into who's actually moderating
Coverage heatmapResponse timeBurnout indicators
Mod teams run on vibes — the same 2 people do 80% of the work while 6 others are largely inactive. Staff Performance Analytics gives admins visibility into who's actually moderating, which hours have no coverage, and where burnout risk is building. Data-driven mod management, not just gut feeling.
How It Works
- 01System tracks mod actions: warnings, mutes, bans, message deletions, and manual responses
- 02Per-moderator dashboard: actions per day/week, average response time to reports, active hours
- 03Coverage heatmap: which hours have active moderation vs gaps
- 04Burnout indicator: flags moderators with >3x the team average workload
- 05Staff leaderboard (optional, configurable): recognize top contributors
- 06Weekly staff summary auto-posted to a configurable mod channel
What It Tracks
- Mod actions per team member (warnings, mutes, bans, deletions)
- Average response time to flagged content per moderator
- Moderation coverage heatmap (hours with and without active mods)
- Burnout risk indicator (workload vs team average)
- Staff activity timeline (when each mod is online and active)
- Weekly mod team performance digest
- Coverage gap alerts (extended periods with no active moderator)
Use Cases
- Admin discovering 2 mods handle 85% of all actions — time to recruit or redistribute
- Server finding 2-6 AM has zero moderator coverage — perfect time for raids to hit
- Community manager recognizing top mod publicly with weekly shoutout based on data
- Gaming server identifying which mod deserves promotion based on consistency, not just seniority
What's Included
Everything is free.
Every capability below is included. No credit card.
SoonIn development
Analytics & Data
- Full analytics dashboard
- Hourly heatmaps
- Engagement scoring (0–100)Soon
- Live counters - No limit
- Bot inventory and permissions
- Data history / date filters - No limit
- AI insights and alertsSoon
- Daily digest
- CSV exportSoon
- API accessSoon
- Call transcripts, summaries, and action items
- Meeting search and AI pipelines
- Growth benchmarks vs similar serversSoon
Growth & Retention
- Welcome + verification gates
- Welcome A/B testing
- Retention funnelsSoon
- Setup snapshots and AI assist
Security & Trust
- Moderation + raid detectionSoon
- Audit-log retention - No limit
- Moderator analytics
- Safety insights
Community & Engagement
- Leaderboard & XP
- Searchable event log
- Reaction roles - No limitSoon
- XP multipliers
Server Health & Export
- Server health check (0–100)Soon
- Embeddable widgets
- Team members - No limit
Setup
- 01Dashboard → Moderation → Staff Performance → Enable
- 02Bot needs Manage Messages and View Audit Log permissions (usually already granted)
- 03Review first week of data — identify coverage gaps and workload distribution
- 04Configure weekly digest channel: Moderation → Staff → Digest Channel
- 05Optional: enable Staff Leaderboard in #mod-chat for positive reinforcement
Frequently Asked Questions
This is configurable. You can operate in 'transparent mode' where mods see their own stats, or 'admin-only mode' where only admins see the dashboard. We recommend transparency — it improves performance.
Related features
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