Staff & Moderator Performance

Mod teams run on vibes — the same 2 people do 80% of the work while 6 others are largely inactive. Staff Performance Analytics gives admins visibility into who's actually moderating, which hours have no coverage, and where burnout risk is building. Data-driven mod management, not just gut feeling.

How It Works

1. System tracks mod actions: warnings, mutes, bans, message deletions, and manual responses
2. Per-moderator dashboard: actions per day/week, average response time to reports, active hours
3. Coverage heatmap: which hours have active moderation vs gaps
4. Burnout indicator: flags moderators with >3x the team average workload
5. Staff leaderboard (optional, configurable): recognize top contributors
6. Weekly staff summary auto-posted to a configurable mod channel

What It Tracks

• Mod actions per team member (warnings, mutes, bans, deletions)
• Average response time to flagged content per moderator
• Moderation coverage heatmap (hours with and without active mods)
• Burnout risk indicator (workload vs team average)
• Staff activity timeline (when each mod is online and active)
• Weekly mod team performance digest
• Coverage gap alerts (extended periods with no active moderator)

Use Cases

• Admin discovering 2 mods handle 85% of all actions — time to recruit or redistribute
• Server finding 2-6 AM has zero moderator coverage — perfect time for raids to hit
• Community manager recognizing top mod publicly with weekly shoutout based on data
• Gaming server identifying which mod deserves promotion based on consistency, not just seniority

What's Included

Setup

1. Dashboard → Moderation → Staff Performance → Enable
2. Bot needs Manage Messages and View Audit Log permissions (usually already granted)
3. Review first week of data — identify coverage gaps and workload distribution
4. Configure weekly digest channel: Moderation → Staff → Digest Channel
5. Optional: enable Staff Leaderboard in #mod-chat for positive reinforcement

Frequently Asked Questions